Collections & Returns

DELIVERY

All orders are only available to be picked up in person from the store. Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID. Please allow up to 7 working days for collection notification, we may need to order this item in for you. If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.

ORDER TRACKING

When your online purchase is complete you will receive an email containing your order confirmation and collection details. This email will also include a link which will allow you to track the status of your order.

RETURNS POLICY

Products returned due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act. Due to this, change of mind returns will be at the discretion of the store and will only be considered within 7 days - and only if Items have not been used, are in Original condition, in Original packaging, You have a receipt, Products where not discounted and were not a special order for you. A Eftpos &/or restocking fee may be charged if money is to be refunded.

HOW TO RETURN AN ITEM INSTORE

Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 7 days of delivery, where our store staff will be happy to assist you. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo ID must be presented.

FAULTY PRODUCTS

If you decide that your product has a manufacturing fault, you must return the item for inspection within warranty period. All products must be returned with proof of purchase. Products may have to be returned to supplier or authorised repair agent for evaluation. After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee. Remedy can include, repair, replacement or refund at our discretion, or quote for replacement or repair. However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and a inspection fee may be charged. Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.

RETURNS ADDRESS:

Roylaines Photo & Electronics & Spargo Photography,

16 Smith Street, Warragul, VIC 3820,

Australia.

Ph: 03 56234255

Email: dspargo@roylaines.com.au